Where do you ship from?
All Grace Rose products are shipped from Australia.
Do you ship internationally?
Yes – we ship worldwide! Shipping times and costs will vary depending on your location. Please see our shipping policy.
How long will it take for my order to arrive?
Orders are usually processed and shipped within a few days. Customised products may take longer (see individual collection FAQs for details). Once shipped, delivery times depend on your location and chosen shipping method. Please see our shipping policy.
How much does shipping cost?
Shipping is calculated at checkout based on your address and the size of your order. Please refer to our shipping policy for more details.
How do I track my delivery?
You will receive a tracking email once your order has been processed. If you did not receive this then please reach out to us anytime at hello@grace-rose.com.au
Can I return or exchange my order?
Unfortunately we do not offer ‘change of mind’ returns however if you receive a faulty item please contact us at hello@grace-rose.com.au within 14 days of delivery. Please refer to our Returns Policy for full details.
How can I pay for my order?
We accept all major credit/debit cards as well as other secure payment options provided at checkout.
How do I care for my bag?
We recommend spot cleaning with a soft, damp cloth.
What happens if an item is out of stock?
Some items will be Limited Edition however if there is something in particular that you like, please do reach out as we may have additional products on their way!
Do you have Gift Cards?
We sure do! Please head to our Gift Card section on our website to purchase your e-gift card. If you have any problems, please don’t hesitate to contact us at hello@grace-rose.com.au
My item has arrived damaged, what do I do?
Please contact us immediately and send pictures if you can. We will do our best to resolve the issue. Please also refer to our Returns and Warranty Policy. We can be contacted at hello@grace-rose.com.au
Do you have any stores?
Not yet! But we will be mailing all our subscribers with information on where you can get a sneak peak of us throughout the year.
What if I want a selection of different Grace Rose products for the party bag?
We are always happy to help so please reach out to us with your requirements and, while we cannot guarantee anything, we will do our best to accommodate.