Shipping policy

Shipping Zones

We offer shipping within Australia and internationally.

Shipping Methods

We offer the following shipping methods via Australia Post:

Standard Shipping: AU$12 per delivery within Australia. See below for estimated delivery times.
International Shipping: AU$40 per delivery. See below for estimated delivery times.

Order Processing Times

While we endeavour to process your order as soon as possible, orders are typically processed and shipped within 2 – 4 business days of receiving payment. Orders placed on weekends or public holidays will be processed on the next business day in New South Wales, Australia.

Delivery Time

Delivery times may vary depending on your location and the shipping method selected.
Estimated delivery times are as follows:

Standard Shipping (Australia): 2 - 8 business day

International Shipping:

USA 10-27 business days
UK 5 -18 business days
New Zealand 4 -11 business days
Asia 10-27 business days.

These are all shipping estimates and subject to change based on the carriers demands and availability.

Custom duties and taxes are not covered in the price of your order. As the recipient you will be responsible for any taxes or duties depending on your arrival country. Grace Rose cannot be held responsible for any additional costs incurred.

Tracking Your Order

Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number. You can track the status of your order using the provided tracking number on our website or through the carrier's website.

Delivery Address

Please ensure that the delivery address provided during checkout is accurate and complete. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

Delivery Attempts

If nobody is available to receive the package at the time of delivery, the carrier may leave a delivery notification card with instructions for redelivery or pickup. Alternatively, depending on the carrier you may elect an authority to leave.

Shipping Restrictions

Some products may be subject to shipping restrictions due to size, weight, or other factors. We reserve the right to cancel orders for products that cannot be shipped to certain locations.

Shipping Fees

Shipping fees are non-refundable.

In the event of a return or exchange, the customer is responsible for the cost of return shipping unless the return is due to an error on our part. Information on how you can return goods can be found in the email you will have received with your tracking information.