Terms of service

Welcome to Grace Rose! These terms of service and our policies which can be found on the website ("Terms") govern your use of our website and services. By accessing or using our website, you agree to be bound by these Terms. Please read them carefully before using our services.

Acceptance of Terms

By accessing or using our website, you agree to comply with and be bound by these Terms. If you do not agree to these Terms, you may not use our website or services.

Use of Services

You may use our website and services solely for lawful purposes and in accordance with these Terms. You agree not to use our website for any illegal or unauthorised purpose.

User Accounts

In order to access certain features of our website, you may need to create a user account. You are responsible for maintaining the confidentiality of your account and password and for restricting access to your account. You agree to accept responsibility for all activities that occur under your account.

Intellectual Property

All content included on our website, such as text, graphics, logos, images, and software, is the property of Grace Rose Lifestyle and is protected by copyright and other laws that protect intellectual property and proprietary rights. You agree not to use, reproduce, distribute, or create derivative works based on our content without our express written consent.

Customisation Guidelines & Right to Refuse Service

Grace Rose offers customisable products that allow customers to personalise their bags with Glitter Letter Patches. While we love creativity and self-expression, we are committed to ensuring that all customisations reflect our brand values.

We reserve the right to refuse, cancel, or decline any order that includes wording, language, or content that we, in our sole discretion, consider to be:

Offensive, profane, or vulgar

Discriminatory or hateful

Harassing, threatening, or otherwise inappropriate

If such an order is placed, we may cancel it and provide a refund. Grace Rose will not be held liable for any loss or inconvenience arising from such refusal.

By placing a customisation order, you acknowledge and agree to these guidelines.

Limitation of Liability

Grace Rose Lifestyle Pty Ltd strives to provide safe and high-quality products for children and adults. However, by purchasing our products and using our services, you agree to the following terms regarding liability:

Product Usage: Customers acknowledge that our products are intended for use by children under adult supervision. It is the responsibility of the parent or guardian to ensure the safe and appropriate use of our products by children.

Product Inspection: Upon receiving our products, customers are encouraged to inspect them for any defects or hazards. If any issues are found, customers should immediately discontinue use and contact our customer service team for assistance.

Limitation of Liability: Grace Rose Lifestyle Pty Ltd, its Directors, Officers, employees, contractors, affiliates, suppliers and service providers shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages, including but not limited to, injury, illness, or property damage arising from the use or misuse of our products. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

Assumption of Risk: Customers understand and accept that there are inherent risks associated with the use of children's products, including but not limited to, choking hazards, sharp edges, and small parts. By purchasing our products, customers assume all risks and liabilities associated with their use.

Indemnification: Customers agree to indemnify and hold harmless Grace Rose Lifestyle Pty Ltd, its affiliates, employees, and agents from any claims, damages, losses, or expenses arising out of or related to the use or misuse of our products.

Product Recalls: In the event of a product recall or safety issue, Grace Rose Lifestyle Pty Ltd will make reasonable efforts to notify affected customers and provide remedies in accordance with applicable laws and regulations.

Governing Law

These Terms shall be governed by and construed in accordance with the laws of New South Wales, Australia.

Any disputes arising out of or in connection with our sales or promotions shall be subject to the exclusive jurisdiction of the courts of New South Wales, Australia.

Changes to Terms

We reserve the right to modify or amend these Terms at any time without prior notice. Your continued use of our website after any such changes constitutes your acceptance of the new Terms.